Privacy policy

Updated: June 1st, 2022.

AGENCY LOKS d.o.o. is committed to protecting and respecting your privacy. This privacy policy describes the policies and procedures of AGENCY LOKS d.o.o. regarding the collection, use, and disclosure of your data, which we have collected and will collect in the future, through publicly available sources on the internet, as well as through your use of our services, website, and other forms of contractual relationships with you.

AGENCY LOKS d.o.o. does not store the same data for all individuals; it depends on the data you have provided us with. Below are examples of data that AGENCY LOKS d.o.o. may store about you, but the actual data stored depends on our previous collaboration and the data you have shared with us. For more specific information about the data we collect, please contact us at:

What data do we collect about you?

• Basic information: name and surname
• Contact details: company, contact phone number, email address
• Communication with us: email content in email messages stored in email delivery systems and CRM, as well as data you provide when filling out a form on our website

Data retention period?

We will keep your data until you withdraw your consent or request deletion. If necessary, we will use them to fulfill our legal obligations, resolve disputes, and enforce our agreements and business needs defined for each set of data. When we no longer need the data, we will delete them from the data collection systems. Data may remain only on items such as contracts, issued invoices, ongoing projects, archived projects, and similar, where legal requirements require us to keep them for a longer period.

How do we collect data?

We collected the data during the operation of AGENCY LOKS d.o.o. Most of the data come from one of the forms of contractual relationship with you. You may have provided us with data by filling out a form on our website or by providing it to us by phone, email, or otherwise. It is possible that we collected information about you from publicly available sources on the internet, such as LinkedIn, Facebook, publicly available databases, your company's website, and others.

How do we use your data?

At AGENCY LOKS d.o.o., we ensure that your data is secure and used only for the purposes with which you agree and for which you have given us consent. The data are used for marketing purposes, statistics, and more. Specifically, your email address may be used to send notifications related to our products, services, including any notifications required by law.

Legal bases for processing personal data

We may process your personal data on the following legal bases:

• when necessary to fulfill our legal obligations;
• when processing your personal data is necessary to conclude and fulfill a contract you have entered into with us or because you requested an offer from us;
• when you have given consent for processing your personal data for a specific purpose, and you always have the right to withdraw your consent for processing.

How do we protect and share your data?

Only authorized persons who need such access to perform their tasks have access to your data. We do not share your data with anyone except our business partners, to fulfill our contractual obligation to you.

We reserve the right to fully cooperate with any law enforcement agency or court order that requires us to disclose the identity or other detailed information about the use of any user of our websites or services.

We have implemented appropriate security measures to prevent the loss, misuse, unauthorized access, alteration, or disclosure of your personal data. These persons will process your personal data in accordance with our instructions and are subject to our data protection policies. In case of a breach, we will notify you and the competent authority, as required by law.

How can you control your data?

If you want to access your data, correct it, delete it, limit the data, or object or exercise your rights under the GDPR, please contact us, as according to the General Data Protection Regulation, you can request a copy of the personal data we have about you.


If you believe that we do not have the right to process your data but still do so, you can file a complaint with the supervisory authority. The supervisory authority will investigate what measures need to be taken based on your complaint. If the authority decides that supervision should be established, you will be informed within three months. If you do not receive a notification, you can contact the court for a response.

In accordance with the GDPR, your request will be processed within 30 days from the receipt of all necessary information for the processing of your request. In the case of a complex request, this period may be extended by a maximum of two months, of which you will be notified in advance.

How can you contact us?

If you have any questions about our practices or this privacy policy, or if you wish to exercise any of the rights granted to you under the GDPR, please send an email to

This privacy policy may be changed at any time. All changes or updates will be effective immediately upon posting on this page. We recommend that you regularly monitor this privacy policy for any changes. You can determine whether changes have been made after the effective date.

This privacy policy was last updated on June 1, 2022.

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